Service Delivery Director
Company: HCLTech
Location: Princeton
Posted on: February 3, 2025
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Job Description:
Service Delivery Director
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Role requirements:
Collaborate with leadership, internal stakeholders, external OEMs,
and partners to build out all aspects of the Modern Workplace
Service portfolio, including product roadmaps, metrics/KPIs,
product messaging, pricing, and SLAs.
Head of operations, delivery, strategic planning, contract
lifecycle management, and customer service/support for all user
computing and virtualization services delivery to a global
multi-year, multimillion-dollar marquee account with 350K+
end-users.
JD :
Operations management and SLAs for Data center and multi cloud
platforms.
Service improvement, automation
Escalation and major incident management
Client governance and relationships
Revenue, P&L, budget management
Resource management of 400+ in global settings
Ownership of overall operations, reporting with 32K server estate,
36K ticket volumes.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal
employment opportunities to all applicants and employees regardless
of race, religion, sex, color, age, national origin, pregnancy,
sexual orientation, physical disability or genetic information,
military or veteran status, or any other protected classification,
in accordance with federal, state, and/or local law. Should any
applicant have concerns about discrimination in the hiring process,
they should provide a detailed report of those concerns to
secure@hcltech.com for investigation.
Compensation and Benefits
A candidate's pay within the range will depend on their skills,
experience, education, and other factors permitted by law. This
role may also be eligible for performance-based bonuses subject to
company policies. In addition, this role is eligible for the
following benefits subject to company policies: medical, dental,
vision, pharmacy, life, accidental death & dismemberment, and
disability insurance; employee assistance program; 401(k)
retirement plan; 10 days of paid time off per year (some positions
are eligible for need-based leave with no designated number of
leave days per year); and 10 paid holidays per year.
Keywords: HCLTech, Brentwood , Service Delivery Director, Executive , Princeton, New York
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