Major/Critical Incident Manager

Company: HCLTech
Location: Jersey City
Posted on: April 18, 2025

Job Description:

Major/Critical Incident Manager

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Remote in USA



Perform Major Incident Management .

2. Resources to handle the P1/P2 tickets

3. Resources who are able to articulate the issue, Understand the Biz Impact, Initiate the Technical Bridge.

4. Identify the right people from technical team and get them on the bridge to resolve the issue

5. Get the client Major Incident manager on the bridge

6. Document the issue

7. Send communications on the issue to stakeholders

8. Document the Technical impact

9. Track issue to closure

10. On weekends and when client Managers are not available function as a Major Incident manager

11. ITIL certification is preferred

12. 3-5 years of experience.



Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.



Compensation and Benefits

A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Keywords: HCLTech, Brentwood , Major/Critical Incident Manager, Executive , Jersey City, New York