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Director of Technical Support

Company: VirtualVocations
Location: Brooklyn
Posted on: February 1, 2025

Job Description:

A company is looking for a Director of Customer Engineering & Technical Support.



Key Responsibilities

Build, mentor, and scale a Technical Support team while fostering a collaborative culture
Lead the delivery of high-quality customer support and develop scalable support processes
Collaborate with cross-functional teams to address customer needs and improve product quality


Required Qualifications

Proven ability to attract, hire, and retain high-performing Technical Support Engineers
Bachelor's degree (or equivalent experience) in a relevant field; advanced degree preferred
Experience in Technical Architecture, DevSecOps, and/or Kubernetes highly preferred
Self-motivated and enthusiastic with a results-driven attitude
Ability to move quickly and drive business value

Keywords: VirtualVocations, Brentwood , Director of Technical Support, IT / Software / Systems , Brooklyn, New York

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